Refund policy

At Alfresco Outdoor Kitchens, we curate premium outdoor kitchen products designed for performance, durability, and exceptional outdoor living. Because many of our items are carefully sourced from specialized manufacturers, returns are handled with care and transparency.

Returns

If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided they are:

Unused and in original condition
In the original packaging
Accompanied by proof of purchase

To initiate a return, please contact our team at:

support@alfrescooutdoorkitchens.com

Once your request is reviewed, we will provide return instructions.

Non-Returnable Items

Certain products cannot be returned once shipped, including:

Custom or made-to-order products
Installed, assembled, or used items
Clearance or final-sale items
Products damaged due to misuse or improper installation

Because many products ship directly from our manufacturing partners, return eligibility may vary by brand.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery so we can resolve the issue promptly.

Photos of the product and packaging are required so we can coordinate a replacement or resolution with the manufacturer.

Refunds

Once a return is received and inspected, we will notify you of the approval status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your financial institution.

Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item, please contact us and we will help coordinate the best solution with the manufacturer or distributor.

Questions

Our goal is to make every Alfresco Outdoor Kitchens experience exceptional.

For assistance, please contact: